To start a hassle free RMA label or an exchange request, please enter your email address and the order number below.

How do I return?

  • Please mail your return items to:

    Pink Dot Styles
    attn: Online Returns
    3734 Howard Avenue
    Kensington, MD 20895
     
  • If you wish to request a hassle free pre-paid RMA label, we will gladly provide one. Note that an $8.50 processing fee will be deducted from your refund for this service. 
  • To initiate an RMA label request, enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will receive a confirmation email with the shipping label once the return request is approved 
  • Please allow 2 working days to process the return request. 

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • Final sale items are not returnable or exchangeable.  These items are marked as final sale and/or are marked down 40% or more. 
  • They must be in original condition
  • For clothing, unwashed and unworn
  • Any items that have traces of deodorizer or perfume will be rejected and returned to you at your expense.
  • Original tags must be attached to the item in order for the return to be accepted
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing, or wear.
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or final sale merchandise. These types of sales are final.
  • During the holiday gift giving season (November 15th - December 14th), we will accept returns until January 15th, otherwise our normal 30 day returns policy applies
  • Free gifts or promotional items are not returnable!

 

Where should I send my return?

All returns should be mailed to: 

Pink Dot Styles
attn: Online Returns
3734 Howard Avenue
Kensington, MD 20895

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for charges for the return shipping. 
  • Returns for orders that received free shipping or were placed on Etsy receiving free shipping, will be assessed a $8.50 restocking fee
  • Orders that received free shipping will be assessed a $8.50 restocking fee if the total order value after the return drops below the minimum free shipping qualification amount (usually $175).
  • If you'd like to request a hassle free pre-paid return label (RMA) , fill out the form above and we will email you the label.  An $8.50 processing fee will be deducted from your return for this service.
  • RMA LABLES ARE VALID FOR 14 DAYS AFTER ISSUE.  AFTER 14 DAYS, RMA LABELS WILL BE VOIDED AND YOU WILL NEED TO MAKE ANOTHER REQUEST. ORIGINAL 30 DAY RETURN PERIOD STILL APPLIES AND THE TIME PERIOD WILL BE NOT EXTENDED.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 2-3 working days (M-F).

 

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a shipping label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.  Additionally, Pink Dot offers a 30 day replacement guarantee for any defects arising from regular use of Haute Shore and Ah-Dorned bags.  Please contact us at shop@pinkdotstyles.com and send us pictures. After 30 days, you will need to contact the item manfucaturer directly.  We will gladly assist you with contact information. 

 

Exchanges

If you would like to exchange an item for another color or size, please contact us via email shop@pinkdotstyles.com or phone 240-558-3474 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense.

Tips

  • Send via USPS Priority Mail or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging
  • Any items that have traces of deoderizer or perfume will be rejected and retruned to you at your expense.
  • Original tags must be attached to the item in order for the return to be accepted
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
  • Your return will be processed within 2-3 working days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. 
  • If you have an inquiry, call 240-558-3474 or e-mail us at shop@pinkdotstyles.com
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★ Reviews

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776 reviews
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Greyson Epic Tote

Love this bag. Navy camo and hot pink are a great combo and so much fun for the summer. Bag is nice and roomy and I can see myself using as a beach tote, purse, laptop bag, diaper bag etc. Very functional! Can't wait to use- don't hesitate to order!!

Winner winner chicken dinner

A friend had one and I ordered one on the spot.
Stylish bag for an active lifestyle at an affordable price. Colors are great and I appreciate the fun camo inside details. The wristlet is the perfect size when I need just the essentials for a quick errand or crowded venue. Recommend!

Perfect Bag!

I love this handbag. It is the perfect size and is made with great quality materials. The strap is super comfortable also. I would highly recommend this bag!

Love My Ryan Epic Mini Tote

Pink Dot Styles was easy to order through. They were quick in sending out my bag and I received it only days after I placed my order. I love my Haute Shore! I looked at many sites to find the perfect one and Pink Dot Styles was the only store I found it at. The Ryan Epic Mini Tote is the perfect size to carry around. I love the color of the camo navy with the touch of pink strap!!! It’s classy and stylish! Thank you Haute Shore!!!

Love It!

Love the bag and clutch. Colors are perfect. Can’t wait to carry them!

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